FAQ

Hema Accelerator provides exhaustive router configuration tutorials, supporting popular router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Steps typically include: 1) Logging into the router's management interface; 2) Accessing acceleration client settings; 3) Importing the configuration file provided by Hema Accelerator; 4) Entering your Hema Accelerator account credentials. Once set up, all devices connecting to that router's WiFi will automatically receive accelerator protection without the need to install clients on each device.

Yes, Hema Accelerator is specifically optimized for streaming connection performance. Our high-speed nodes can seamlessly stream 4K ultra HD video content. Hema Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that Hema Accelerator does not encourage users to violate any streaming platform's terms of service.

Thanks to the efficient design of the WireGuard protocol, Hema Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In certain situations, if your ISP throttles specific traffic (such as video streams or P2P), using Hema Accelerator may even improve speed, as the encrypted connection prevents deep packet inspection (DPI) and traffic identification by the ISP.

Yes, the Lightning Version of Hema Accelerator supports up to 6 devices online simultaneously, while the Flagship Version supports up to 10 devices. This allows you to use accelerator protection across phones, computers, tablets, smart TVs, and other devices without additional costs. For more devices, it is recommended to configure Hema Accelerator on your router, which protects all devices in your home with a single setup.

Public WiFi is a high-risk environment for data theft by hackers. Once connected to Hema Accelerator, all your internet traffic will be transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data even during man-in-the-middle attacks or sniffing. Hema Accelerator also offers an automatic connection feature that activates accelerator protection when an insecure WiFi network is detected.

Yes, Hema Accelerator's no-logs policy has been independently assessed by the reputable security auditing firm Cure53. The auditing team conducted thorough checks on Hema Accelerator's server infrastructure, codebase, and operational processes, confirming that Hema Accelerator does not log any personally identifiable user data. The complete audit report is publicly accessible on Hema Accelerator's official website.

Yes, Hema Accelerator offers a native command-line client for Linux, supporting mainstream distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation options include one-click installation via APT/YUM repositories and manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.

Yes, the Flagship Version of Hema Accelerator includes a dedicated static IP address. Static IPs are especially useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, or avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is exclusively yours and not shared with other users.

Hema Accelerator has comprehensive leak protection mechanisms in place: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs via the WebRTC interface; and IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can verify your protection status at any time using the built-in leak testing tool or by visiting third-party testing websites.

Hema Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In environments with strict internet restrictions, Hema Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Hema Accelerator advocates responsible accelerator usage and compliance with local laws.

Hema Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can provide additional anonymity. All payment channels are processed through PCI DSS-compliant secure gateways, ensuring your payment information is safe.

Hema Accelerator has over 3000 servers deployed in more than 80 countries and regions worldwide. Major coverage areas include: North America (over 30 cities in the US and 5 in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).

Yes, Hema Accelerator provides extensions for Chrome and Firefox browsers. The browser extensions run lightweight, encrypting only traffic within the browser (without impacting other applications). They are particularly suitable for scenarios requiring a quick IP location switch, such as cross-border shopping price comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.

Hema Accelerator offers multiple customer support channels: 1) 24/7 online chat—visit the Hema Accelerator website to engage in real-time conversations with customer service, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) Help center—featuring hundreds of detailed tutorials and troubleshooting guides. Our customer service team supports bilingual service in Chinese and English.

Hema Accelerator's Lightning Version and Flagship Version come with built-in ad blocking and malicious website protection features. This operates at the DNS level, maintaining a domain blacklist with over a million rules, preventing the loading of ad trackers, malicious domains, and phishing websites during the DNS resolution phase. This approach is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network layer.